Thank you for purchasing our scented candles. If you are not satisfied with your order, we offer a convenient return service to ensure a positive shopping experience.
I. Return Eligibility
You may request a return if the following conditions are met:
The return request is submitted within 30 days of receipt.
The product remains in good condition and is suitable for resale.
Packaging and accessories are intact (where applicable).
II. Timeline
Return request period: Within 30 days of receiving the product.
Order processing time: Processed and shipped on the same day.
Shipping time: Approximately 2 days for delivery.
Refund processing time: Completed within 3 days (after approval).
III. Return Process
Contact customer service to submit a return request.
Provide order details and the reason for the return.
Receive the return address and confirmation details.
Ship the item back and provide the tracking number.
We will arrange the refund after receiving and inspecting the item.
IV. Refund Details
Refunds will be processed within 3 days of confirming return eligibility.
Refunds are issued to the original payment account.
Actual receipt time may vary slightly depending on the payment channel.
V. Cost Information
Returns due to product quality issues: Costs are covered by the seller.
Returns not due to quality issues: Shipping costs are borne by the buyer.
VI. Important Note
Please ensure the product is not severely damaged or rendered unsuitable for resale before returning it; otherwise, the refund request may be rejected.
VII. Special Notice
Due to ongoing losses, the seller has decided to clear out stock at a loss. All scented candle products are currently part of a limited-time clearance sale; stock is limited and available only while supplies last.