Welcome to our scented candle store. This Privacy Policy outlines how we collect, use, and protect your personal information.
I. Information Collection
We may collect the following information when you visit our site or place an order:
Name, contact details, and shipping address
Order details and transaction history
Browsing behavior and device information (to optimize your website experience)
We collect only the information necessary to fulfill orders and provide services; we do not collect data unrelated to the transaction or your privacy.
II. Use of Information
The information we collect is used for:
Order processing and shipping
Customer service and after-sales support
Improving the website experience and our products/services
Fraud prevention and transaction security
We do not sell or rent your personal information to third parties.
III. Shipping and Delivery (Shipped from the USA)
Shipping Origin: USA
Order Processing Time: Same-day processing
Shipping Time: Delivered within 2 days
Return Window: Returns accepted within 30 days
Refund Processing Time: Refunds processed within 3 days
IV. Returns and Refunds
You may request a return within 30 days, provided the items meet our return criteria.
Refunds will be processed within 3 business days of receiving the returned items.
Delays may occur in exceptional circumstances, but we will notify you promptly.
V. Data Security
We implement reasonable technical and administrative measures to safeguard your personal information and prevent data loss, unauthorized disclosure, or misuse.
VI. Policy Updates
We may update this Privacy Policy from time to time based on business needs; updates become effective immediately upon publication on the website.
VII. Special Notice
Due to ongoing losses, we have decided to clear out our inventory at a loss. While our products and services are currently in a clearance sale phase, we remain strictly committed to privacy protection principles and the security of your information.
Thank you for your trust and support.